Returns Center

How it Works

Select the items to return or exchange

Review the refund breakdown

Get a return shipping label

Common Returns Questions

Is it easy to return items?

Sure is. Enter the email entered at checkout in-store or online. From there, select the items you’ve like to return or exchange. Download your return label and mail your items back to us. From there, we’ll review your return once it’s delivered and process your refund, less the return label charge for returns, back to your original method of payment within 3-5 business days. 

How do I initiate an Exchange?

You’ve come to the right place. Select the items you want to exchange & you’ll then be prompted to select a new size. Follow the instructions to download your free return label and mail back your original item(s). We’ll ship out your new size right away. Looking to exchange for a different product? Use your Instant Refund Voucher at checkout to place a new order. 

What items are returnable?

All orders from STAG are eligible for return 30 days from the date the order is placed unless the item is marked as "Final Sale" or "One and Done". All returns and exchanges must be free from wear, stains, odor, or any other condition that would prevent the item from being sold as new. Any items that are not in sellable condition will be returned to the address on the original order without a refund. 

What is an Instant Refund Voucher? 

The Instant Refund Voucher is a temporary store credit code that is valid while your refund is pending. If you’d like to use it to place a new order while you wait, go for it. If you would rather receive a refund, feel free to leave it be. We’ll refund you the unused balance as soon as your return is received and inspected by our team. 

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